Delivery & Returns

Here at WM Personalised Designs we work hard to ensure you get your goods delivered as soon as possible.

DELIVERY

All items are shipped via Royal Mail this service is free of charge for orders over £50 and costs £3.00 for orders below this value.

How long will it take for my order to arrive?

Our standard shipping option is Royal Mail Second Class up to order value £29.99 over £30 to £49.99 we send out First Class ,your order should arrive with you two to four days after despatch.

Do you have an express delivery option available?

Yes, you can choose express delivery at checkout, this is available on all items. Express delivery is £7.99, if you select this service your order will be sent via Royal Mail Special Delivery (next day) if ordered before 12 noon Monday to Thursday.

If an order if placed on a Friday it will be sent the following Monday.

How will I know my order has been despatched?

Once our in-house artisans have crafted your item and despatched it, you will receive an email to inform you. Our items are despatched within seven days.

RETURNS

Do you accept returns?

Please note, all products are made to order and we therefore cannot accept returns or exchanges on personalised goods. Should your item be faulty, it can be returned for an exchange or credit note, at our discretion.